Privacy Policy

1. Introduction

SmartFlow Signal Service ("SmartFlow," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect information when you use our website, Telegram channels, or any related services (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

We collect minimal information necessary to operate the Service. The following table outlines what we collect and why:

Data Type	Why We Collect It	Required?
Telegram username	To grant access to private Pro Telegram group and verify subscription status	Required for Pro
Payment wallet address	To verify and reconcile incoming cryptocurrency payments	Required for Pro
Transaction hash (TxID)	To confirm payment and activate your subscription	Required for Pro
Email address	Optional contact method for payment confirmation and support	Optional

We do not collect:

• Real names or government-issued identification
• Physical addresses or phone numbers
• Credit card or bank account information
• Browsing history or behavioral tracking data
• Device fingerprints or persistent cookies for tracking

3. How We Use Your Information

Information collected is used solely for the following purposes:

• Subscription management: Verifying payments, activating Pro access, and managing subscription status
• Service delivery: Granting and maintaining access to private Telegram groups
• Support communication: Responding to support requests and payment queries
• Fraud prevention: Detecting and preventing abuse of the Service

We do not use your information for:

• Targeted advertising or remarketing
• Sale or rental to third parties
• Profiling or behavioral analysis
• Any purpose not listed above

4. Blockchain Transparency Notice

Payments to SmartFlow are made via public blockchain networks (Solana, Ethereum, Bitcoin, or USDC). By their fundamental nature, blockchain transactions are publicly visible and permanently recorded on the respective networks.

This means:

• Your sending wallet address and transaction amount are visible on public block explorers
• We have no ability to make blockchain transactions private or delete on-chain records
• Anyone with your wallet address or transaction hash can view the transaction on a block explorer

If privacy of your payment activity is important to you, please consider using privacy-focused tools appropriate to the respective blockchain before transacting.

5. Data Sharing and Third Parties

We do not sell, rent, trade, or otherwise transfer your personal information to third parties. The limited data we hold is shared only in the following circumstances:

• Legal compliance: If required by applicable law, court order, or governmental authority, we may be required to disclose information
• Service providers: Telegram (as the messaging platform for our channels) processes messages under their own Privacy Policy. We do not provide Telegram with additional data beyond what is publicly visible in the group
• Fraud prevention: In cases of suspected fraud or abuse, we may share minimal information with relevant parties to investigate

6. Data Retention

We retain subscription-related data (Telegram usernames, transaction records) for as long as necessary to:

• Maintain active subscription records
• Comply with any applicable legal obligations
• Resolve disputes or enforce our Terms of Service

Inactive subscriber data is reviewed periodically and deleted when no longer necessary for the above purposes. Email addresses provided voluntarily are retained only as long as needed for the relevant support interaction.

7. Data Security

We implement standard security practices to protect stored subscriber data, including:

• Access controls limiting who can view subscriber information
• Encrypted storage of sensitive data where applicable
• Minimal data collection to reduce exposure risk

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your information, we will notify affected users in accordance with applicable law.

8. Your Rights and Data Requests

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, contact us at: privacy@smartflowsignals.com

We will respond to verifiable requests within a reasonable timeframe (typically 30 days). Please note that on-chain blockchain data is outside our control and cannot be deleted.

9. Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us at privacy@smartflowsignals.com and we will take steps to delete such information.

10. Third-Party Links

Our Service may contain links to third-party websites or services (e.g., DexScreener, blockchain explorers). This Privacy Policy applies only to SmartFlow Signal Service. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, data requests, or concerns, contact us at:

Email: privacy@smartflowsignals.com

For general support: support@smartflowsignals.com